Refund & Cancellation policy

Refund and Cancellation Policy

For Digital Products, Online Courses, Course Bundle, Video Content, E-Books, PDFs, and Learning Resources

Effective Date: 01/06/2026
Last Updated: 17/06/2026

Refund and Cancellation Policy

This Refund and Cancellation Policy governs all purchases made through Mustaqbil Institute of Language and Education its Learning Management System (LMS), website, mobile applications, online learning platform, and associated digital services.

By purchasing any course, e-book, PDF, video, subscription, membership, certification program, or other digital product from our platform, you acknowledge and agree to the terms outlined in this policy.

1. Nature of Products Sold

Our platform primarily provides:

• Online courses 
• Recorded video lectures 
• Live classes 
• Premium educational content 
• Islamic learning programs 
• Digital certificates 
• Downloadable PDFs 
• E-books 
• Study materials 
• Audio lectures 
• Premium articles 
• Research materials 
• Membership subscriptions 
• Assessments and examinations 
• Digital libraries 
• Ask Mufti premium services 
• Workshops and webinars 

Most products offered through our platform are digital, downloadable, streamable, or immediately accessible upon purchase.

2. General Refund Principle

Due to the nature of digital products, intellectual property, educational resources, downloadable content, and instant access services, all sales are generally considered final.

Once access has been granted to digital content, the content cannot be “returned” in the same way as a physical product.

Therefore, refunds are only granted under the circumstances expressly described in this policy.

3. Non-Refundable Purchases

The following purchases are strictly non-refundable:

Digital Downloads

Including:

• E-books 
• PDFs 
• Worksheets 
• Study guides 
• Notes 
• Templates 
• Research papers 
• Digital publications 

Once:

• Downloaded, 
• Accessed, 
• Opened, or 
• Made available in the user account, 

the purchase becomes non-refundable.

Video Content

Including:

• Recorded lectures 
• Premium videos 
• Video libraries 
• Video courses 
• Recorded webinars 
• Recorded workshops 

Refunds will not be granted if:

• The video has been viewed. 
• Access has been activated. 
• Streaming access has been provided. 

Course Materials

Including:

• Course notes 
• Assignments 
• Assessments 
• Course resources 
• Learning modules 

Once access is granted, refunds are not available.

Memberships

Including:

• Premium memberships 
• Subscription plans 
• Annual access plans 
• Institutional memberships 

Refunds are generally not available after activation.

Certificates

Fees paid for:

• Examinations 
• Certification processing 
• Certificate verification 
• Re-issuance fees 

are non-refundable.

4. Situations Eligible for Refund

A refund may be approved only in the following situations.

A. Duplicate Payments

If a user is charged more than once for the same product due to:

• Technical issues 
• Payment gateway errors 
• System malfunction 

the duplicate amount will be refunded after verification.

B. Failed Delivery of Purchased Content

Refunds may be granted if:

• Payment is successful, 
• Access is not granted, 
• Our support team cannot restore access within a reasonable period. 

C. Course Cancellation by Institute

If the Institute cancels:

• A live course 
• A workshop 
• A webinar 
• A training program 

and no suitable replacement is offered, the user may be entitled to:

• Full refund, or 
• Credit toward another course. 

D. Accidental Multiple Purchases

If a user accidentally purchases the same product multiple times within a short period and has not accessed the additional purchase, a refund may be considered.

E. Technical Defects

Refunds may be approved if:

• Purchased content is permanently inaccessible. 
• Files are corrupted. 
• Videos fail to play. 
• Download links do not function. 

and our support team is unable to resolve the issue.

5. Situations Not Eligible for Refund

Refunds will not be granted for:

Change of Mind

Including:

• No longer interested. 
• Purchased by mistake. 
• Found another course elsewhere. 
• Content did not meet personal expectations. 

Failure to Read Product Description

Users are responsible for reviewing:

• Product descriptions 
• Course outlines 
• Requirements 
• Access duration 
• Features 

before purchase.

Lack of Time

Refunds will not be granted because:

• User became busy. 
• User could not complete the course. 
• User postponed studies. 

Personal Preference

Including:

• Teaching style preferences. 
• Course difficulty level. 
• Different learning expectations. 

Device or Internet Issues

Refunds are not available due to:

• Slow internet connection. 
• Unsupported devices. 
• Browser incompatibility caused by outdated software. 
• Local network restrictions. 

Partial Consumption

Refunds will not be granted when users have:

• Viewed substantial course content. 
• Downloaded materials. 
• Consumed educational resources. 

6. Course Refund Window (Optional Business Rule)

The Institute may, at its sole discretion, offer a limited refund period for selected courses.

Example:

• Refund request submitted within 7 days of purchase. 
• Less than 10% of course completed. 
• No certificate issued. 
• No downloadable content accessed. 

If implemented, eligibility requirements must be met in full.

The Institute reserves the right to disable refunds for specific products.

7. Live Classes, Webinars, and Workshops

User Cancellation

If a participant cannot attend:

More than 7 Days Before Event

The Institute may:

• Offer refund, 
• Offer course credit, or 
• Allow transfer to another batch. 

Less than 7 Days Before Event

Refunds are generally not available.

Missed Sessions

No refunds will be issued for:

• Failure to attend. 
• Missed classes. 
• Scheduling conflicts. 

8. Subscription Plans

Monthly Subscriptions

Users may cancel future renewals at any time.

Cancellation prevents future charges only.

No refund is provided for:

• Current billing cycle. 
• Partially used subscription periods. 

Annual Subscriptions

Annual plans are generally non-refundable once activated unless required by law.

9. Cancellation Policy

Users may cancel:

• Membership renewals 
• Subscription renewals 
• Recurring billing plans 

at any time before the next billing date.

Cancellation does not:

• Reverse completed payments. 
• Refund prior billing periods. 
• Restore expired offers. 

10. Chargebacks and Payment Disputes

Before initiating a chargeback through a bank or payment provider, users must contact our support team.

Improper or fraudulent chargebacks may result in:

• Suspension of account. 
• Removal of course access. 
• Permanent account termination. 
• Legal recovery actions where permitted by law. 

11. Fraud Prevention

The Institute reserves the right to deny refund requests where there is evidence of:

• Abuse of refund policies. 
• Content piracy. 
• Unauthorized sharing. 
• Multiple refund requests. 
• Account manipulation. 
• Credential sharing. 
• Suspicious purchasing behavior. 

12. Intellectual Property Protection

Refund approval does not transfer ownership rights.

Users may not:

• Copy content. 
• Share purchased materials. 
• Redistribute PDFs. 
• Upload videos elsewhere. 
• Sell Institute resources. 

Unauthorized distribution may result in:

• Immediate account suspension. 
• Permanent ban. 
• Legal action. 
• Copyright enforcement measures. 

13. Account Suspension and Refunds

No refunds will be issued if an account is suspended or terminated due to:

• Policy violations. 
• Academic misconduct. 
• Harassment. 
• Unauthorized sharing of content. 
• Copyright infringement. 
• Fraudulent activities. 
• Negative publicity on social media against our institute 

14. Processing Time for Approved Refunds

If a refund is approved:

Processing Time

• Approval Review: 5–10 business days 
• Refund Processing: 7–15 business days 
• Bank Processing: Depends on payment provider 

Actual timelines may vary depending on:

• Payment gateway 
• Bank policies 
• Country of residence 

15. Store Credits

Instead of a monetary refund, the Institute may offer:

• LMS wallet credit 
• Course credit 
• Transfer to another course 
• Voucher codes 

at its sole discretion.

16. Product Access Revocation After Refund

If a refund is approved:

The Institute may immediately revoke:

• Course access 
• Video access 
• Download permissions 
• Membership privileges 
• Certificates 
• Learning records associated with the refunded purchase 

Users must cease using refunded content immediately.

17. Force Majeure

The Institute shall not be liable for delays, interruptions, or cancellations caused by:

• Natural disasters 
• Government restrictions 
• Internet outages 
• Cyberattacks 
• Power failures 
• Pandemics 
• Events beyond reasonable control 

Refunds in such situations shall be determined at the Institute’s discretion.

18. Special Rule for Downloadable Content

For the protection of intellectual property:

No Refund After Download

Once any downloadable product has been:

• Downloaded, 
• Opened, 
• Accessed, 
• Saved locally, 

the transaction becomes final and non-refundable.

This applies to:

• E-books 
• PDFs 
• Notes 
• Worksheets 
• Study material 
• Digital publications 

19. Contact for Refund Requests

Refund requests must be submitted through our LMS system. 

User can login to the portal and click on the Refund button if the content is not yet approved. If it is already approved then contact via:

Email: admin.mileinstitute@gmail.com
Support Portal: https://www.mileinstitute.in
Institute Name: Mustaqbil Institute of Language and Education

Required information:

• Full Name 
• Registered Email 
• Order Number 
• Product Purchased 
• Reason for Request 
• Payment Reference Number 

Incomplete requests may be delayed or rejected.

20. Institute’s Final Decision

All refund, cancellation, credit, and exception requests are reviewed on a case-by-case basis.

The Institute reserves the right to:

• Approve requests 
• Reject requests 
• Request additional information 
• Offer store credit instead of cash refund 

The decision of the Institute shall be final, subject to applicable consumer protection laws.

Recommended LMS Technical Controls

To support this policy, your LMS should automatically:

• Record video watch percentage. 
• Track course completion percentage. 
• Track PDF downloads. 
• Track e-book access. 
• Log IP address and device activity. 
• Record login history. 
• Record purchase timestamps. 
• Detect duplicate purchases. 
• Disable content access after approved refunds. 
• Maintain refund audit logs. 
• Generate downloadable refund reports for administrators. 

These controls provide legal evidence in case of refund disputes, chargebacks, content piracy claims, or payment gateway investigations.

If there is any change in the policy users will be informed any of below methods:

1. Email
2. Student Annoucement
3. Whatsapp messages